COVID-19 Response

How Ruuq is responding to COVID-19

We are keeping a close eye on the latest news about the COVID-19 pandemic, just as you are, and have taken several steps to serve you — the Ruuq community and communities at large — as safely as possible. 

1. All Ruuq employees are working remotely. 
   2.  We are still shipping worldwide, although many carriers are experiencing delays due to high demand and added safety measures. Due to the evolving global situation, international customers should expect additional delays.

 

How we are helping to flatten the curve

Thankfully, Ruuq does not have any stores to close. We are caring for our employees by heeding precautions from the Centers for Disease Control, the World Health Organization and local governments. All our employees who can work from home are doing so. 

 

Our fulfillment center

Our Fulfillment Center is in Amman, Jordan. We are closely monitoring national guidelines and are following the most up-to-date restrictions. Our inventory is handled by a single fulfillment officer to reduce the chance of exposure.

 

Our shipping services

Our domestic and international services are continuing to operate. Please be advised that carriers are unfortunately experiencing delays due to high demand and added safety measures. While most delays should be minor, international shipping may experience longer delays of up to 20 days. Should there be any additional updates from our carrier, we will continue to keep this page updated with the latest information. 

 

As always, we are here to help with any shipping-related concerns — just send us an email at hello@ruuqwear.com. 

 

This document was updated on January 17th, 2022.